Password Security

Your internet banking password helps protect access to your account and personal information. Choosing a strong password, keeping it private, and using additional security steps where available can reduce the risk of unauthorised access.

How to create a stronger password

• Use a password with at least 8 characters.
• Use a combination of upper and lower case letters, numbers and special characters where possible.
• Avoid using names, dates of birth, or other personal information that could be guessed.
• Avoid reusing the same password across different accounts or websites.
• Do not reuse old passwords.
• Do not share your password by email, text message, messaging apps or over the phone.
• Do not write your password down where other people may find it.

Use additional protection where available: For added security, use any additional authentication features available to you, such as multi-factor authentication. This adds an extra step to help protect your account, even if someone else learns your password.

If you think your account may have been compromised: If you think your login details may have been compromised, please change your password as soon as possible and contact us immediately using the details on our Contact Us page. If you receive an unexpected message, call or request for your security details, do not respond until you have checked that it is genuine.