Accessibility
Accessibility Support
We want as many people as possible to be able to use our website and access our services.
USING OUR WEBSITE
At FirstBank UK, we want as many people as possible to be able to use this website. This includes people with disabilities, impairments and long-term health conditions.
OUR COMMITMENT TO ACCESSIBILITY
We aim for our website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 level AA standard. We review the site regularly and continue to make improvements to support accessibility.
ACCESSIBILITY FEATURES
Statements and Letters
We can provide statements and letters in alternative formats, including large print and Braille, on request.
Easy Navigation
A skip link is available at the top of each page so keyboard and screen reader users can move directly to the main content. We also aim to use headings, lists and navigation in a clear and consistent way to support assistive technologies.
Colours and Contrast
We’ve carefully chosen font and background colours to ensure strong contrast for readability. If preferred, you can change the site’s colours through your browser settings for a more personalized experience.
Images
We aim to provide meaningful alternative text for informative images. Where an image is decorative and does not add information, it should have an empty alt text so that assistive technologies can ignore it.
Forms and Keyboard Navigation
All form fields follow a logical tab order to support keyboard navigation. Form fields are also associated with clear labels to help users enter information more easily.
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Guidance on changing browser and device settings can also help improve accessibility.
Adjustable Font size
All form fields follow a logical tab sequence to ensure easy navigation.
All form fields explicitly associate the form field with its label to allow for easy entry of data.
JavaScript
We aim to keep the website usable across a range of browsers, devices and assistive technologies, including where browser settings or features are adjusted.
Links
We aim to write links so they are clear and meaningful for users, including those using assistive technologies.
Need Assistance
If you need information on this website in a different format, or need additional support, please contact our Client Services team on +44 (0)20 7920 4920 or clientservicesgroup@
If you find any accessibility problems on this website, please let us know so we can consider how to improve it.
Technical Information about this Website’s Accessibility
FirstBank UK is committed to making its website accessible and aims for it to meet the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
Preparation of this accessibility information
This page was prepared to explain the accessibility features and support available on our website. We review it from time to time as the website changes.
Additional Resources:
If you would like to know more about accessibility on the Internet, you may be interested in the following websites:
w3.org/wai – W3C accessibility guidelines.
rnib.org.uk – The Royal National Institute for the Blind.
mcmw.abilitynet.org.uk – Ability Net: advice on making your device easier to use if you have a disability.