About Us
Who We Are
FirstBank UK Limited (FirstBank UK) is a 100% owned subsidiary of the First Bank of Nigeria Limited.
FirstBank UK is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
First Bank of Nigeria Limited (FirstBank) is one of the country’s longest‑established financial institutions, founded in 1894, and provides a broad range of banking and financial services across its network.
FirstBank of Nigeria Limited (FirstBank) is Nigeria’s premier, most valuable banking brand and one of the largest financial services institutions by total assets and gross earnings.
FirstBank was incorporated in 1894 as The Bank of British West Africa and was the first banking institution to be established on the African continent.
First Bank of Nigeria Limited is a wholly owned subsidiary of First HoldCo Plc, the group’s parent company, which is publicly listed on the Nigerian Exchange.
Our Purpose
& Values
Our Vision
At FirstBank UK
Driving responsible growth and providing excellent service
Our Purpose
At FirstBank UK
We Create prosperity, changing lives for the better
Our Commitment
We are committed to building new relationships and strengthening existing ones with clients looking to expand into or invest across Sub-Saharan Africa.
Our approach balances current performance with long-term growth and robust governance.
We draw on our Group’s long history, experience and market knowledge to help clients navigate opportunities and risks across African markets.
We are able to adapt to global economic conditions, regulatory change, and the unique challenges inherent in the markets.
We have a strong balance sheet with sufficient capital and liquidity.
Consumer Duty
We are committed to fair customer outcomes and to meeting current FCA expectations under the Consumer Duty. This includes taking account of customer needs, supporting understanding, and providing appropriate support throughout the customer journey.
Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture. Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
Consumers are provided with clear information and are kept appropriately informed before, during, and after the point of sale.
Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim, or make a complaint.
Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
Where consumers receive advice, the advice is suitable and takes account of their circumstances.
The Consumer Duty Principle
Effective from 31st July 2023, the Consumer Duty introduces a new Principle that sets a higher standard of consumer protection across financial services, requiring firms to act to deliver good outcomes for retail customers.
Principle 12: A firm must act to deliver good outcomes for retail customers.
The Consumer Duty also introduces Cross-Cutting Rules, which articulate the standards of conduct expected by the FCA under Principle 12 to ensure good outcomes are delivered.
Firms must:
Act in good faith toward retail customers. Avoid foreseeable harm to retail customers. Enable and support retail customers to pursue their financial objectives.
In addition to the TCF outcomes, the FCA has identified four Consumer Duty outcomes that the Bank must act to deliver. These outcomes relate to:
- Products and services
- Price and value
- Consumer understanding
- Consumer support
The Bank monitors its approach to customer outcomes and reviews its systems and controls in light of regulatory requirements and evolving good practice.
Read More
Learn more about how FirstBank UK applies the Consumer Duty
Our Purpose
& Values
Working Together
We know that working together we’ll achieve more than we can alone.
Being Inclusive
We create a safe environment where people can be themselves and feel valued.
Taking Ownership
We have high standards and hold ourselves to account.
Thinking Big & Making It Happen
We have high standards and hold ourselves to account.
Showing We Care
We find the right balance for our customers, ourselves and our stakeholders.
Our Purpose
& Values
Working Together
We know that working together we’ll achieve more than we can alone.
Being Inclusive
We create a safe environment where people can be themselves and feel valued.
Taking Ownership
We have high standards and hold ourselves to account.
Thinking Big & Making It Happen
We’re ambitious and innovative, we want to get things done.
Showing We Care
We find the right balance for our customers, ourselves and our stakeholders.
Our Vision
“Stability, Profitability, Growth”
We will be the leading UK bank for African trade and investment, driving responsible growth and providing excellent service.
Private Banking
Individual as you are, designed to complement each other and can be tailored to your needs and personal wealth aspirations.
Corporate Banking
Structuring financial solutions for African Corporates & International trading houses.
Institutional Banking
Facilitate import trade flows with financial institutions in sub-Saharan Africa. Facilitate exports from European Corporates to Africa.
Markets
Market-making in African Eurobonds, Liquidity provision in G10 Foreign Exchange & USD/NGN Non-Deliverable Forwards.
More About Us
Leadership
Awards
Are you looking to fast forward your career? If so, you’re in the right place!
Our Purpose
& Values
-
Working Together
We know that working together we'll achieve more than we can alone.
-
Being Inclusive
We create a safe environment where people can be themselves and feel valued.
-
Taking Ownership
We have high standards and hold ourselves to account.
- Thinking Big & Making It Happen We're ambitious and innovative, we want to get things done.
- Showing We Care We find the right balance for our customers, ourselves and our stakeholders.