Important Information
Details regarding our privacy policy, customer agreement, accessibility services and more.
This page brings together important legal, regulatory and customer information about using the FirstBank UK website and our services. Use the links below to find the information you need.
Table of Contents
Site Terms and Conditions
These Site Terms and Conditions govern access to and use of the FirstBank UK website.
- Use of this website
This website is provided for general information only. Nothing on this website constitutes an offer, financial advice or a recommendation unless we expressly state otherwise.
- Products and services
Any products or services referred to on this website are subject to eligibility criteria, terms and conditions, and applicable regulatory requirements. The terms governing any products or services provided by FirstBank UK are set out in the relevant customer agreements and not on this website.
- Accuracy of information
While we take reasonable care to ensure the information on this website is accurate and up to date, it may be subject to change and should not be relied upon as a definitive or complete statement.
- Limitation of liability
To the extent permitted by law, FirstBank UK accepts no liability for any loss or damage arising from the use of, or reliance on, information contained on this website.
- Intellectual property
All content on this website is owned by, or licensed to, FirstBank UK and may not be reproduced or used without permission.
- Governing law
These Site Terms and Conditions are governed by the laws of England and Wales.
General Terms and Conditions
Our General Terms and Conditions explain the core legal terms for FirstBank UK accounts and services. Depending on the product or service you use, separate product-specific terms may also apply.
Read the General Terms and Conditions.
Security notice
Our Security Notice explains how we help protect your information when you use online banking, and what you can do to keep your details safe.
Read the Security Notice.
Accessibility
We want our website to be as accessible and usable as possible. Find out more about accessibility features, support and how to request help.
Read our Accessibility information.
Electronic Commerce Directive
The following information is provided in accordance with the Electronic Commerce (EC Directive) Regulations and applies to electronic communications and transactions carried out via this website.
Company name: FirstBank UK Limited
Registered office: 28 Finsbury Circus, London, EC2M 7DT
VAT number: 365 4902 38
Privacy policy
Our Privacy Policy explains how we use and protect your personal information, including how cookies work on this website.
Read the Privacy Policy.
Status disclosure
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 216772).
Registered in England. Registered No: 04459383.
Registered Office: 28 Finsbury Circus, London, EC2M 7DT.
Check our details on the FCA Financial Services Register.
Complaints process
If you would like to make a complaint, please use our Complaints Process page for details of how to contact us and what happens next. We review complaints carefully and use them to help improve our products, services and processes.
Read our Complaints Process.
Conflicts policy
FirstBank UK maintains a conflicts of interest policy that sets out how we identify and manage potential conflicts in line with regulatory requirements. If you would like more information about this policy, please contact us.
About us
© 2026 FirstBank UK Ltd.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 216772).
Registered in England. Registered No: 04459383.
Registered Office: 28 Finsbury Circus, London, EC2M 7DT.